We answer frequently asked questions from Buyers and Hotels
How do I get started using Vindow?
Vindow is an affordably priced online sourcing platform for transient, group, crew, or meetings & events hotel accommodations. Whether you source full-time, seasonally, or only occasionally, we have subscription levels for every need. Contact sales@vindow.com to learn more about pricing options and start sourcing.
Can I use Vindow for any type of hotel sourcing?
Vindow is exclusively for sourcing contracted hotel rooms, which is defined as 10 or more guest rooms, contracted through hotel sales (not reservations). This can include sourcing for business transient rates, groups, crew, or meeting & events.
Where can I find help with questions about the Vindow sourcing process?
Once you have created and logged into your Vindow account, you have access to a wide array of resources to help you; including video tutorials, interactive User Guides, and our real-time chatbot, V.E.R.A. In addition, our Customer Support team at support.travel@vindow.com is available to help.
Does Vindow offer Trial memberships?
Vindow does offer trial memberships to qualified buyers. Contact sales@vindow.com to learn more about this program.
Can I find all my preferred hotels in Vindow?
Vindow has over 350,000 global hotels in our database and we work closely with every brand and independent hotel to make sure our hotel profiles are accurate and complete. In the very unlikely situation where we do not have the hotel you are looking for in our database, just advise out Customer Support team at support.travel@vindow.com and they will be added immediately.
Why can’t I access all the features and capabilities Vindow offers?
Vindow offers multiple Subscription levels, from Basic to Ultimate, with an array of value-added features and capabilities. Your subscription level, as well as the User Permissions assigned by your Account Administrator, may limit access to some of Vindow’s functionality. Contact your Vindow account administrator to verify that you have been assigned correct permissions. For more information about Vindow’s extensive list of available features, contact sales@vindow.com.
How does Vindow compare to other sourcing platforms, like Cvent?
At their core, both companies offer RFP sourcing tools to generate RFPs and solicit competitive hotel bids. However, Vindow uses advanced AI technologies to create an open and transparent marketplace where hotels and buyers engage in productive, data-driven negotiations so that buyers can make more informed buying decisions.
I received an email from Vindow that my hotel has been invited to bid on an RFP. What do I do now?
Review this quick step-by-step guide to learn how to access and respond to this RFP.
I don’t remember receiving an email from Vindow.
Check your Spam, Junk and Deleted folders. Once you locate the email, click the Accept Invitation link to be redirected to registration. If you still can’t find an email, contact support.travel@vindow.com for help.
What is Vindow and why did I receive this RFP?
Vindow is an online sourcing platform for transient and group hotel accommodations. Your hotel has been requested to participate in an RFP by a registered buyer.
Do I have to have an account with Vindow to respond to this RFP?
Yes, you must have a Vindow Hotel User account to view details and respond to an RFP.
What is the cost of a Vindow account?
There is no charge for a hotel to establish a Vindow account to view and respond to an RFP. Vindow does have paid subscription models with features that help you win more business. Contact sales@vindow.com to learn more.
Can I see more information about the RFP and client before I decide to respond?
You must login to your Vindow account to see full details of the RFP.
Do I need to attend training to be able to respond to an RFP?
The Vindow user interface is very intuitive. It’s easy to respond to any RFP after watching our brief video tutorial or reviewing the step-by-step User Guides which are accessible from the dashboard screen.
How did Vindow get my hotel and contact information?
We collect data from several sources, including all major hotel brands and National Sales offices. We also allow our customers to enter contact information for their preferred RFP recipients. If your contact information is incorrect, please let us know at support.travel@vindow.com.
I am not the correct person at my hotel to respond to this RFP. Can I forward this email to my colleague?
Yes, an RFP can be forwarded. However, that person will also need to establish a Vindow account before responding to the RFP.
I forgot my Vindow password
Go to the Vindow login page (travel.vindow.com) and click the “Forgot your password or missing invitation?” link. You will receive a return email with a Validation Code and instructions on how to reset your password. If you do not receive a response, it means we are unable to verify your account. Contact support.travel@vindow.com for assistance.
Can I update my contact information in Vindow?
Yes, Vindow makes it easy to update your User Profile. Simply go to the Account Settings menu and select the Personal Information tab.
Get Started with Vindow
How to login into Vindow for the first time.
Review this quick step-by-step User Guide for instructions.
VIEW GUIDE
Get answers to questions related to specific features, functionality, subscriptions and pricing.
Use the Contact Us form to submit a Sales Inquiry. A Vindow Sales Associate will contact you shortly answer your questions.
I’m ready to start sourcing with Vindow. What are the next steps?
Click on the link below, then complete and submit the form. A Customer Support representative will contact you shortly to create your Vindow account and issue login credentials.
Join Vindow
Get urgent assistance with questions or problems related to your Vindow account.
Click on the link below and submit a Service Request. A Customer Support representative will contact you shortly to assist you.
