You agree to pay all fees and other charges in accordance with these Terms and the applicable Order. All fees are due net thirty (30) days from invoice date or as otherwise set forth in the applicable Order or any invoice issued by Vindow. Payment shall be by credit card or check unless otherwise specified the applicable Order or the invoice. Except where prohibited by applicable laws, if You pay any fees due hereunder via credit or debit card, then Vindow reserves the right to charge You a surcharge of three percent (3%) of the total amount due hereunder, and You hereby consent to such charge being made against the credit or debit card provided by You.
If You are a monthly subscriber, the initial fee will be payable the same day as an Order, and, thereafter, Vindow will automatically bill Your credit card, debit card or bank account on the same day each month as the day of the first payment. Before you pay any fees, including before activating or updating any recurring payments, you will have an opportunity to review the fees that you will be charged before you accept them. If you activate or update recurring payments through the Service, you authorize Vindow or its third-party service providers to periodically charge, until cancellation, all accrued non-refundable sums. Unless otherwise stated in the Order or some other document agreed between Vindow and Company, recurring subscriptions automatically renew unless they are cancelled via a method described in the Service at least 24 hours before the end of the current subscription period.
If You are a yearly subscriber, the fees will be billed annually and are non-refundable. YOUR PURCHASE IS FINAL AND YOU WILL NOT BE ABLE TO CANCEL THE PURCHASE AND/OR RECEIVE A REFUND OF YOUR ONE-TIME PAYMENT OR SUBSCRIPTION FEE AT ANY TIME. You are responsible for paying all account user fees ordered for the entire Term, without regard to whether all account users are active on the Vindow platform. You must provide Vindow with a valid credit card, debit card, bank account number or approved purchase order as a condition to signing up for the Service. A Vindow account administrator may add additional account users by executing an additional Orders or using Vindow’s online billing system. Additional account users will be subject to the following: (i) the use Term of additional account users will be contemporaneous with the Term of the Order; and (ii) Users added in the middle of a billing cycle will be charged in full for that billing month and will reset the billing period (annually/monthly) to start at the date of change. A pro-rated credit may be added for the unused days of the previous billing period.
The current Vindow pricing model is based in part on a flat rate, which fee(s) may be changed from time to time at Vindow’s sole discretion. Vindow will charge any software customization fees as mutually agreed upon in writing mutually by You and Vindow pursuant to the applicable Order or SOW. Vindow reserves the right to modify its fees and charges and to introduce new charges at any time, upon at least thirty (30) days’ prior notice to You.
If You update Your payment information in your Vindow account, Vindow will charge the latest account provided by You. You represent that You have the legal right to use any payment account or methodology that You use to purchase the Services from Vindow. You agree to update billing and account information within three (3) business days of any change to applicable payment information, as well as to Your legal name, street address, e-mail address, and the names and telephone numbers of an authorized billing contact and authorized account administrator. If the contact information You provide is false or fraudulent, Vindow reserves the right to terminate Your access to the Service, in addition to any other legal remedies. All payments shall be in United States currency and are final. Vindow will not provide full or partial refunds.
In the event of termination of this Agreement, You agree to pay the balance due on Your account (plus any applicable late payment charges). You agree that Vindow may charge such unpaid fees and charges to Your credit card, debit card, or bank account, or otherwise bill/invoice You for such unpaid fees and charges.
You may reasonably and in good faith dispute an invoiced amount, that incorrectly lists Services, fees, metrics, other than those listed on the applicable Order or invoice corresponding thereto, within thirty (30) days after receipt, provided that You will promptly pay the undisputed portion of the invoice and will only withhold payment of the disputed portion until the dispute is resolved. The parties will negotiate in good faith to resolve any payment dispute within ninety (90) days.
If You exceed the contracted level of Services, if any, during the Term set forth in the applicable Order, You will be charged as specified in the Order, or if not specified, using the then-current rates for the overage.
You are responsible for all taxes, charges or duties including, without limitation, sales, use, value added, royalty or withholding taxes imposed by a federal, state, provincial, local or other government entity on Services provided under this Agreement, excluding taxes based on Vindow’s net income.
If You request Vindow’s personnel to travel in conjunction with the Services, then all travel-related expenses, including but not limited to airfare, local transportation, hotel, and daily per diem for Vindow personnel will be charged separately. Vindow’s charges will be invoiced after they are incurred and shall be payable by You in accordance herewith.